Troubleshooting PCoIP Connection Manager Diagnostic Results Diagnostic Test ResultĬheck the security group of the PCoIP Connection Manager and the VPC.Įnsure that the VPC on which the PCoIP Connection Manager is deployed has a route to the Internet. You can see the current status of service availability in your area for Amazon WorkSpaces and other AWS services by going to the AWS Service Health Dashboard at. The following table lists results for the appliance's diagnostic test cases, along with possible causes and solutions.Ĭhecking current status of service availability Troubleshooting PCoIP Connection Manager Diagnostic Results ¶ It also provides information about zero client error messages. This section provides information about how to troubleshoot the PCoIP Connection Manager based on test results from the appliance's built-in diagnostics tool. Teradici will continue to support PCoIP Connection Manager for Amazon WorkSpaces for existing customers until April 13, 2021. Existing deployments with PCoIP Connection Manager for Amazon WorkSpaces will continue to function.
The product is no longer available on AWS Marketplace for deployment of new instances to new customers.
The components Teradici PCoIP Connection Manager and Security Gateway for Cloud Access Software continue to be provided. Īny customer connecting to Teradici Cloud Access Software, does not require this component. Any customer who is not on Zero Client firmware 6.0 or above can easily obtain the latest firmware by upgrading to a Desktop Access subscription from.
Any customer with Zero Client firmware 6.0 (released in 2017) and above does not require this component when connecting to Amazon WorkSpaces. This announcement only impacts customers who have legacy/unsupported Zero Client firmware (including firmware version 17.05.x) connecting to Amazon Workspaces. Teradici is announcing End of Life for PCoIP Connection Manager for Amazon WorkSpaces. Connection Manager for Amazon Workspaces End of Life Notice
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